Refund and Returns Policy – Travel Saga Holidays India Pvt. Limited
Booking & Cancellation Policy
At Travel Saga Holidays India Pvt. Ltd., we aim to provide reliable and transparent travel services to our clients. The following Booking and Cancellation Policy explains the terms under which bookings are made, confirmed, modified, or cancelled.
By making a booking with Travel Saga Holidays India Pvt. Ltd., the client agrees to the terms mentioned in this policy along with our Terms & Conditions.
1. Booking Confirmation
A booking with Travel Saga Holidays India Pvt. Ltd. is considered confirmed only when:
• The required advance payment is received.
• The client provides all necessary travel documents.
• Written confirmation is sent by our team via email or official communication.
For certain travel services such as flights, hotels, visa processing, and international tour packages, full payment may be required before confirmation.
All bookings are subject to availability at the time of confirmation.
2. Payment Terms
Clients may be required to make payments according to the following structure:
• Advance payment at the time of booking
• Balance payment before the travel date
• Full payment for certain non-refundable services
Payments can be made through:
• Bank transfer
• Credit or debit card
• UPI or online payment gateways
• Any other approved payment method provided by Travel Saga Holidays India Pvt. Ltd.
Failure to complete the payment within the required time may result in cancellation of the booking.
3. Prices and Availability
All prices quoted by Travel Saga Holidays India Pvt. Ltd.:
• Are subject to availability at the time of booking
• May change due to airline fare changes, hotel availability, exchange rates, or supplier revisions
• May vary during peak travel seasons, festivals, or holidays
Travel Saga Holidays India Pvt. Ltd. reserves the right to revise prices before final confirmation.
4. Client Responsibilities
Clients must ensure that:
• All travel documents are valid (passport, visa, permits, etc.)
• Passport validity meets destination requirements
• Personal details provided are correct and accurate
• Travel insurance is arranged where required
Travel Saga Holidays India Pvt. Ltd. will not be responsible for any loss due to incorrect documents or denied travel permissions.
5. Third Party Services
Many travel services such as airlines, hotels, cruise operators, transport providers, and visa authorities are third-party service providers.
Travel Saga Holidays India Pvt. Ltd.:
• Acts as a travel facilitator
• Does not control third-party policies or decisions
• Is not responsible for delays, cancellations, or service changes made by these providers
Any additional charges imposed by third-party suppliers will be the responsibility of the client.
6. Cancellation by the Client
If the client wishes to cancel a booking, the cancellation request must be sent in writing via email.
Cancellation charges will apply as per the timeline below.
Standard Cancellation Charges
- More than 45 days before travel – 10% of total booking cost
- 30 – 44 days before travel – 25% of total booking cost
- 15 – 29 days before travel – 50% of total booking cost
- 7 – 14 days before travel – 75% of total booking cost
- Less than 7 days before travel or no-show – 100% of total booking cost
Certain services such as flights, visas, hotel bookings, or promotional fares may be completely non-refundable.
Cancellation charges are calculated based on the total package cost and not only the advance amount
7. Cancellation by Travel Saga Holidays India Pvt. Ltd.
In rare situations, Travel Saga Holidays India Pvt. Ltd. may cancel or modify a booking due to:
• Supplier issues
• Operational limitations
• Force majeure situations
• Government restrictions
• Unavoidable circumstances
In such cases, we will try to offer:
• Alternative travel arrangements, or
• A refund of the amount received, after deducting supplier charges if applicable.
8. Refund Policy
Refunds, if applicable, will be processed after receiving confirmation from airlines, hotels, or other service providers.
Please note:
• Refund timelines may vary between 7 to 30 working days.
• Some suppliers may take longer to process refunds.
• Service fees, processing fees, and convenience charges are non-refundable.
• Visa fees and government charges are non-refundable.
Refunds will be processed through the same payment method used during booking wherever possible.learn more about our refund policy.
9. Amendments / Changes to Bookings
If the client wishes to modify any confirmed booking, amendment charges may apply.
Changes may include:
• Travel dates
• Hotel category
• Flight changes
• Passenger details
All amendments are subject to availability and supplier policies.
Additional charges from airlines, hotels, or other suppliers will be payable by the client.
10. No Show Policy
If a client fails to appear for the scheduled travel or service without prior cancellation:
• The booking will be treated as a no-show
• No refund will be applicable
11. Force Majeure
Travel Saga Holidays India Pvt. Ltd. shall not be responsible for cancellations, delays, or changes caused by circumstances beyond our control, including:
• Natural disasters
• Political instability
• Pandemic or health emergencies
• Airline or airport closures
• Government travel restrictions
In such situations, refund policies will depend on supplier rules.
12. Travel Insurance
Clients are strongly advised to purchase travel insurance for international travel.
Travel insurance can help cover:
• Trip cancellations
• Medical emergencies
• Lost baggage
• Travel delays
Travel Saga Holidays India Pvt. Ltd. will not be liable for costs that could have been covered by travel insurance.
13. Acceptance of Policy
By making a booking with Travel Saga Holidays India Pvt. Ltd., the client confirms that they:
• Have read this booking policy
• Agree with the cancellation and refund conditions
• Accept the responsibilities mentioned above
Conclusion
At Travel Saga Holidays India Pvt. Ltd., we value transparency, trust, and a smooth travel experience for all our clients. Our Booking & Cancellation Policy ensures that you know your rights and responsibilities, while we work to provide hassle-free bookings, secure payments, and timely refunds.
We encourage all clients to read and understand this policy before making a booking, so your journey with Travel Saga Holidays is safe, reliable, and enjoyable.Learn more about us.